Refund Policy
## **Refund Policy**
### **1. Introduction**
At **The 1% Improvement**, we value every customer and take pride in providing high-quality clothing that embodies our mission of constant growth and improvement. Our goal is to ensure that every purchase you make with us meets and exceeds your expectations.
However, if for any reason you are not completely satisfied with your purchase, we are here to help. This Refund Policy explains the conditions, process, and guidelines for returns, exchanges, and refunds to ensure a fair and transparent shopping experience for our customers.
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### **2. Eligibility for Refunds and Returns**
To be eligible for a refund, return, or exchange, your item must meet the following criteria:
* The item must be **unused, unworn, unwashed**, and **in the same condition that you received it**.
* All **original tags, packaging, and labels** must be intact and attached.
* You must request a return or refund **within 14 days** of receiving your order.
* Proof of purchase (receipt or order confirmation) must be provided.
Items that **do not meet these conditions** will not qualify for a refund or exchange and will be returned to the customer at their own expense.
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### **3. Non-Returnable or Non-Refundable Items**
Please note that certain products are **final sale** and **cannot be returned or refunded** under any circumstance. These include:
* Clearance or discounted sale items
* Gift cards and promotional products
* Underwear, socks, or other intimate wear (for hygiene reasons)
* Custom or personalized items
* Digital products or downloadable content
Shipping costs, duties, and taxes are **non-refundable**, unless the return is due to an error made by The 1% Improvement.
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### **4. How to Request a Return or Refund**
To start the return process, please contact our customer support team at **[the1pctclothingline@gmail.com](mailto:the1pctclothingline@gmail.com)** with the following information:
1. Your full name and order number
2. The item(s) you would like to return
3. The reason for your return (e.g., wrong size, defective item, etc.)
4. Supporting photos (if applicable, such as damaged or defective products)
Once we receive your request, our team will review it within **2–4 business days**. If approved, you will receive a **Return Authorization Number (RAN)** and further instructions, including the return shipping address.
Unauthorized returns without an RAN will **not be accepted or processed.**
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### **5. Return Shipping and Costs**
Customers are responsible for paying return shipping costs unless the return is due to a manufacturing defect, damage, or an error made by **The 1% Improvement**.
We recommend using a **trackable shipping service** or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for lost or damaged packages in transit.
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### **6. Inspection and Refund Processing**
Once your return is received, our team will inspect the item to ensure it meets all eligibility requirements.
If approved, your refund will be processed within **5–10 business days**, and refunds will be issued to the original payment method used at checkout.
If the item fails inspection (for example, if it is worn, damaged, or missing tags), the return will be rejected and the item will be shipped back to you.
Please note that depending on your bank or payment provider, it may take 7 business days for the refund to appear in your account.
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### **7. Exchanges**
We accept exchanges for items that are the wrong size or color, provided that the product is still in stock.
If you wish to exchange an item, please follow the same process as a return, clearly stating that you would like an exchange instead of a refund.
If the replacement item is unavailable, we will issue a full refund or send a discount code for future use at your discretion.
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### **8. Damaged, Defective, or Incorrect Items**
If your order arrives damaged, defective, or incorrect, please notify us within **7 days of delivery** by emailing **[the1pctclothingline@gmail.com](mailto:the1pctclothingline@gmail.com)** with your order number and clear photos of the issue.
Upon review, we will offer one of the following:
* A replacement item at no additional cost
* A full refund to your original payment method
* A store discount for future purchases
We may require the item to be returned before issuing a replacement or refund.
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### **9. Late or Missing Refunds**
If you haven’t received your refund after the standard processing time:
1. Check your bank account or payment app again.
2. Contact your credit card company or payment processor—it may take additional time before your refund officially posts.
3. If you’ve done all of the above and still haven’t received your refund, please reach out to us at **[the1pctclothingline@gmail.com](mailto:the1pctclothingline@gmail.com)** for further assistance.
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### **10. Policy Exceptions**
In special cases, such as manufacturing defects discovered after use or exceptional circumstances, **The 1% Improvement** reserves the right to offer partial refunds, store discount, or replacements on a case-by-case basis.
However, consistent with our brand standards and quality assurance policy, refunds or replacements will only be provided if clear evidence of a legitimate issue is presented.
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### **11. Changes to This Policy**
**The 1% Improvement** reserves the right to update, modify, or change this Refund Policy at any time without prior notice. Updates will take effect immediately upon posting to our website.
We encourage you to review this page periodically to stay informed about any changes.
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### **12.customer commitment**
At **The 1% improvement**, Our philosophy revolves around growth and excellence. Every customer interaction reflects our dedication to constant improvement- not only in our products but in our service.
If you experience any issues with your order, we will work with you to find the best resolution. Your satisfaction and trust in our brand mean everything to us.
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### **13. Contact Information**
For any questions or concerns regarding this refund policy or need help with a recent purchase, please reach out to our support team:
📧 **Email:** [the1pctclothingline@gmail.com](mailto:the1pctclothingline@gmail.com)
🌐 **Website:** [https://the1percentimprovement.com](https://the1percentimprovement.com)
We appreciate your trust in **The 1% Improvement** and your commitment to bettering yourself each day—just like we strive to better our products and service with every order.
It's more than a clothing brand it's a lifestyle.