Shipping Policy
Shipping Policy
### **1. Overview**
Thank you for shopping with **The 1% Improvement**. We value your business and aim to provide a seamless, efficient, and reliable shipping experience. This Shipping Policy outlines our shipping procedures, processing times, delivery methods, international shipping guidelines, and other essential details regarding the shipment of your orders.
By placing an order through our website, you agree to the terms outlined below.
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### **2. Order Processing Time**
All orders are processed and prepared for shipment **within 2–5 business days** after payment has been successfully received.
* **Business days** are Monday through Friday, excluding weekends and holidays.
* During high-demand periods (such as holidays, sales, or new releases), processing times may be extended.
* Once your order has been shipped, you will receive a confirmation email with tracking information.
**Please note:** Order processing time is separate from shipping transit time.
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### **3. Shipping Rates and Delivery Estimates**
Shipping rates are calculated at checkout based on your location, order weight, and selected delivery method. We strive to offer the most affordable and efficient options possible.
**Estimated delivery times (after processing):**
* **Domestic (U.S.) Standard Shipping:** 3–7 business days
* **Domestic (U.S.) Express Shipping:** 1–3 business days
* **International Shipping:** 7–21 business days (depending on destination and customs clearance)
Please note that delivery times are **estimates only** and are not guaranteed. Delays may occur due to factors beyond our control such as customs, weather, or carrier delays.
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### **4. Shipping Carriers**
We partner with trusted shipping carriers including (but not limited to):
* USPS (United States Postal Service)
* UPS (United Parcel Service)
* FedEx
The carrier used for your order will depend on your delivery address, shipping selection, and package size.
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### **5. Tracking Your Order**
Once your order has shipped, a **shipping confirmation email** will be sent containing your tracking number and carrier information.
* Tracking updates may take **24–48 hours** to appear after shipment.
* If you do not receive your tracking information within 5 business days after placing your order, please contact us at **[the1pctclothingline@gmail.com](mailto:the1pctclothingline@gmail.com)**.
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### **6. Address Accuracy and Delivery Issues**
Customers are responsible for ensuring that all shipping information entered at checkout is **accurate and complete**.
* We are not responsible for packages delivered to an incorrect address provided by the customer.
* If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend it.
* If you realize an error in your shipping address, please contact us **within 24 hours** of placing your order.
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### **7. Lost, Stolen, or Damaged Packages**
Once an order is marked as **“Delivered”** by the carrier, **The 1% Improvement** is no longer responsible for lost or stolen packages.
If your order appears to be missing, please take the following steps:
1. Check with household members, neighbors, or your local post office.
2. Contact the carrier directly with your tracking number.
3. If you cannot locate your package, reach out to us at **[the1pctclothingline@gmail.com](mailto:the1pctclothingline@gmail.com)**, and we will assist you in filing a claim with the carrier.
We are not liable for packages lost or damaged during transit. However, we will work closely with the carrier to help resolve the issue whenever possible.
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### **8. International Shipping**
We proudly ship worldwide. Please be aware that:
* International orders may be subject to **customs fees, import duties, taxes, or other charges** imposed by your country’s customs authorities.
* These fees are **not included** in your order total and are the responsibility of the customer.
* Customs processing may cause delays beyond our control.
We recommend contacting your local customs office for details on potential import costs before placing your order.
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### **9. Pre-Orders and Made-to-Order Items**
Certain products may be available as **pre-orders** or **made-to-order items.** Shipping timelines for these items will be clearly stated on the product page. Please note that all pre-order and made-to-order purchases will ship according to their specified release or production schedule.
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### **10. Multiple Shipments**
If your order contains multiple items, they may be shipped separately based on availability and fulfillment location. In such cases, you will receive separate tracking numbers for each package at no additional shipping cost.
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### **11. Refused or Undeliverable Packages**
If a package is refused upon delivery or returned as undeliverable, the customer will be responsible for:
* Any return shipping fees charged by the carrier, and
* A re-shipment fee if you wish to have the order resent.
Shipping fees are **non-refundable** for refused or undeliverable packages.
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### **12. Shipping Delays and Force Majeure**
The 1% Improvement is not responsible for delays caused by events outside our control, including but not limited to:
* Natural disasters
* Customs inspections
* Strikes or labor disputes
* Carrier system disruptions
* Acts of war or terrorism
We appreciate your patience in such cases and will do our best to keep you informed.
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### **13. Changes to This Shipping Policy**
The 1% Improvement reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date.
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### **14. Contact Us**
If you have any questions, concerns, or issues regarding your shipment, please contact us directly:
📧 **Email:** [the1pctclothingline@gmail.com](mailto:the1pctclothingline@gmail.com)
🌐 **Website:** [https://the1percentimprovement.com](https://the1percentimprovement.com)
Our customer support team is available Monday through Friday to assist you with any shipping inquiries.